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User on the site bought btc from me and the payment was declined. xcoinx automatically sent my bitcoins anyways and when I told them I was stolen from they just said I need to ask the thief to pay me.

I of course did but never got word from them, so xcoins simply stopped responding to my emails. Never deal with them, EVER!

I am looking into the process of suing them currently, it seems like it is more trouble than its worth, but with the price of bitcoin rising this theft could end up being a LOT of money. Please never give them any business

Product or Service Mentioned: Xcoins Website.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: the bitcoins returned.

Company wrote 1 public responses to the review from Dec 07, 2017.
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Xcoins Verified Representative

Hi,I am sorry to hear that you were not refunded for a failed transaction. Please open a help desk ticket and I'd be happy to assist you. It seems as though you may have submitted a ticket while we were in between support staff.

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